High Sierra Reviews

The Rolling backpack I got had california cancer warning. It was not in the product detail anywhere on the website.
I wrote an email to them asking which part of the bag has DEHP and in what levels.
No response.
I wrote a second email. Heard crickets.

I got an email to review the product. When I wrote the above words to leave a genuine review, this is the response i got.

"Our staff has read your review and values your contribution even though it did not meet all our review guidelines. Thanks for sharing, and click the link below to resubmit.

Submit something new.

Thanks again,
HighSierra
"
Seriously, High Sierra !
First of all, they failed in genuinely listing all the details in the product description.
Second, no response for customer's concerns/opinions. Not at all a customer centric company.
Third, if you leave a genuine review, your review will never be considered. Because it is not a positive one.

This is my first and also the last time I would ever buy High Sierra. And I would let everyone in my circle know about this too.

Ordered item 7 day back. Still showing as not shipped by UPS site. Customer support is less than a 1 star. Do nit reply to emails. They blame UPS, UPS states it does not show in the system, not showing any scans.

My kids have used High Sierra Backpacks (Access Laptop backpacks) for years. STRONG and lots of colors, good sized, lots of pockets. We usually replace every 2 years due to normal wear. Once the kids hit high school STRONG was a requirement -- textbooks are extraordinarily heavy these days.
Website has all the colors and types (certain stores only carry certain models).
Had 2 of our Access backpacks rip in the same place: where the zipper attached to the top of the b. P on the front. Contacted CS at High Sierra as the backpack tags list a Limited Lifetime Warranty. Since our damage was due to normal use -- they replaced the backpacks for free!
I did have to photograph damage, and send info about when purchased (2 & 4 years ago!). My claim was accepted and to have our replacements sent I had to cut a hole in both backpacks (to prove they were destroyed and so I didn't have to spend $ to send them in to company) and send a list of my 4 requested replacements.
Both new backpacks arrived within a week of final pictures being sent! The 3 cs reps I talked to were all helpful, sorry our products failed, and very clear and concise over what I needed to do for replacement. They did NOT require an original sales receipt, just the tags from inside the bag to prove they were from High Sierra.
More companies should take lessons from High Sierra: they stand behind their products, they made the claim and replacement process easy, they followed through on their warranty promises